diff --git a/app/(order)/dispute/[id]/page.tsx b/app/(order)/dispute/[id]/page.tsx
index c4250ad..30a387d 100644
--- a/app/(order)/dispute/[id]/page.tsx
+++ b/app/(order)/dispute/[id]/page.tsx
@@ -16,6 +16,7 @@ import {
 import { Badge } from "@/components/ui/badge"
 import { Button } from "@/components/ui/button"
 import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { DISPUTE_TO_RESOLVED_MS } from "@/lib/config/demo-timers"
 import { Label } from "@/components/ui/label"
 import { Separator } from "@/components/ui/separator"
 import { Textarea } from "@/components/ui/textarea"
@@ -342,7 +343,9 @@ export default function DisputePage({ params }: { params: Promise<{ id: string }
       <div className="container mx-auto py-8 px-4 max-w-lg text-center space-y-4">
         <AlertTriangle className="h-12 w-12 mx-auto text-yellow-500" />
         <h2 className="text-xl font-bold">争议已提交，请等待平台处理</h2>
-        <p className="text-sm text-muted-foreground">平台将在 3 个工作日内审核你的争议申请。</p>
+        <p className="text-sm text-muted-foreground">
+          平台将在约 {Math.floor(DISPUTE_TO_RESOLVED_MS / 1000)} 秒内给出模拟处理结果。
+        </p>
         <Link href={`/order/${id}`} className="text-sm text-primary hover:underline">
           返回订单详情
         </Link>
@@ -434,7 +437,7 @@ export default function DisputePage({ params }: { params: Promise<{ id: string }
           <div className="rounded-md bg-muted/50 p-3 text-xs text-muted-foreground space-y-1">
             <p>· 提交争议后，订单资金将继续托管</p>
             <p>· 聊天记录将作为证据保留</p>
-            <p>· 平台将在 3 个工作日内审核</p>
+            <p>· 平台将在约 {Math.floor(DISPUTE_TO_RESOLVED_MS / 1000)} 秒内完成模拟审核</p>
             <p>· 对仲裁结果不满可申诉一次</p>
           </div>
 
diff --git a/app/(order)/order/[id]/page.tsx b/app/(order)/order/[id]/page.tsx
index 082b661..ba07590 100644
--- a/app/(order)/order/[id]/page.tsx
+++ b/app/(order)/order/[id]/page.tsx
@@ -6,6 +6,7 @@ import { use, useEffect, useMemo, useState } from "react"
 import OrderActions from "@/components/order-actions"
 import { Badge } from "@/components/ui/badge"
 import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { ORDER_ACCEPT_TIMEOUT_MS, ORDER_CLOSE_TIMEOUT_MS } from "@/lib/config/demo-timers"
 import { Separator } from "@/components/ui/separator"
 import { statusLabels } from "@/lib/constants"
 import type { OrderStatus } from "@/lib/types"
@@ -85,11 +86,13 @@ export default function OrderDetailPage({ params }: { params: Promise<{ id: stri
       order.status === "pending_accept"
         ? new Date(order.createdAt).getTime()
         : new Date(order.closedAt ?? order.createdAt).getTime()
-    const remainSeconds = Math.max(0, 30 - Math.floor((nowTs - base) / 1000))
+    const timeoutMs =
+      order.status === "pending_accept" ? ORDER_ACCEPT_TIMEOUT_MS : ORDER_CLOSE_TIMEOUT_MS
+    const remainSeconds = Math.max(0, Math.ceil((timeoutMs - (nowTs - base)) / 1000))
 
     return order.status === "pending_accept"
-      ? `若 30 秒内无人接单，订单将自动取消（剩余 ${remainSeconds} 秒）`
-      : `若 30 秒内未确认，订单将自动进入待评价（剩余 ${remainSeconds} 秒）`
+      ? `若 ${Math.floor(ORDER_ACCEPT_TIMEOUT_MS / 1000)} 秒内无人接单，订单将自动取消（剩余 ${remainSeconds} 秒）`
+      : `若 ${Math.floor(ORDER_CLOSE_TIMEOUT_MS / 1000)} 秒内未确认，订单将自动进入待评价（剩余 ${remainSeconds} 秒）`
   })()
 
   return (
diff --git a/lib/config/demo-timers.ts b/lib/config/demo-timers.ts
new file mode 100644
index 0000000..ca87024
--- /dev/null
+++ b/lib/config/demo-timers.ts
@@ -0,0 +1,6 @@
+export const ORDER_ACCEPT_TIMEOUT_MS = 30_000
+export const ORDER_CLOSE_TIMEOUT_MS = 30_000
+export const ORDER_REVIEW_TIMEOUT_MS = 30_000
+
+export const DISPUTE_TO_REVIEWING_MS = 5_000
+export const DISPUTE_TO_RESOLVED_MS = 10_000
diff --git a/lib/domain/order-machine.ts b/lib/domain/order-machine.ts
new file mode 100644
index 0000000..f064076
--- /dev/null
+++ b/lib/domain/order-machine.ts
@@ -0,0 +1,164 @@
+import { allow, deny, requireAuth } from "@/lib/policy/assert"
+import type { Actor } from "@/lib/policy/actor"
+import type { PolicyDecision } from "@/lib/policy/decision"
+import type { OrderStatus } from "@/lib/types"
+
+export type OrderAction =
+  | "PAY"
+  | "ACCEPT"
+  | "REQUEST_CLOSE"
+  | "CONFIRM_CLOSE"
+  | "CANCEL_PRE_ACCEPT"
+  | "OPEN_DISPUTE"
+  | "RESOLVE_DISPUTE"
+  | "SUBMIT_REVIEW"
+  | "AUTO_TIMEOUT_PENDING_ACCEPT"
+  | "AUTO_TIMEOUT_PENDING_CLOSE"
+  | "AUTO_TIMEOUT_PENDING_REVIEW"
+
+export type OrderTransitionSideEffectType =
+  | "CLEAR_TIMEOUT"
+  | "SCHEDULE_TIMEOUT"
+  | "SYNC_CHAT_SESSION"
+  | "PAYOUT_INCOME"
+
+export interface OrderTransitionSideEffect {
+  type: OrderTransitionSideEffectType
+  status?: OrderStatus
+}
+
+interface TransitionContext {
+  actor?: Actor | null
+  order: {
+    status: OrderStatus
+  }
+  action: OrderAction
+}
+
+export interface OrderTransitionResult {
+  decision: PolicyDecision
+  nextStatus?: OrderStatus
+  sideEffects: OrderTransitionSideEffect[]
+}
+
+export const orderTransitionTable: Record<
+  OrderStatus,
+  Partial<Record<OrderAction, OrderStatus>>
+> = {
+  pending_payment: {
+    PAY: "pending_accept",
+  },
+  pending_accept: {
+    ACCEPT: "in_progress",
+    CANCEL_PRE_ACCEPT: "cancelled",
+    AUTO_TIMEOUT_PENDING_ACCEPT: "cancelled",
+  },
+  in_progress: {
+    REQUEST_CLOSE: "pending_close",
+    OPEN_DISPUTE: "disputed",
+  },
+  pending_close: {
+    CONFIRM_CLOSE: "pending_review",
+    OPEN_DISPUTE: "disputed",
+    AUTO_TIMEOUT_PENDING_CLOSE: "pending_review",
+  },
+  pending_review: {
+    SUBMIT_REVIEW: "completed",
+    AUTO_TIMEOUT_PENDING_REVIEW: "completed",
+  },
+  disputed: {
+    RESOLVE_DISPUTE: "pending_review",
+  },
+  completed: {},
+  cancelled: {},
+}
+
+function isAutoAction(action: OrderAction): boolean {
+  return action.startsWith("AUTO_TIMEOUT_")
+}
+
+function checkRolePermission(action: OrderAction, actor?: Actor | null): PolicyDecision {
+  if (isAutoAction(action)) {
+    return allow()
+  }
+
+  const authDecision = requireAuth(actor)
+  if (!authDecision.ok) {
+    return authDecision
+  }
+
+  if (!actor) {
+    return deny("AUTH_REQUIRED", "请先登录")
+  }
+
+  if (action === "PAY" || action === "CANCEL_PRE_ACCEPT") {
+    return actor.role === "consumer" ? allow() : deny("ROLE_FORBIDDEN", "仅客户可执行该操作")
+  }
+
+  if (action === "ACCEPT") {
+    return actor.role === "player" || actor.role === "owner"
+      ? allow()
+      : deny("ROLE_FORBIDDEN", "仅打手或店主可执行该操作")
+  }
+
+  if (action === "RESOLVE_DISPUTE") {
+    return actor.role === "owner" ? allow() : deny("ROLE_FORBIDDEN", "仅店主可执行该操作")
+  }
+
+  return actor.role === "consumer" || actor.role === "player"
+    ? allow()
+    : deny("ROLE_FORBIDDEN", "当前身份不可执行该操作")
+}
+
+function buildSideEffects(nextStatus: OrderStatus): OrderTransitionSideEffect[] {
+  const sideEffects: OrderTransitionSideEffect[] = [{ type: "CLEAR_TIMEOUT" }]
+
+  if (
+    nextStatus === "pending_accept" ||
+    nextStatus === "pending_close" ||
+    nextStatus === "pending_review"
+  ) {
+    sideEffects.push({ type: "SCHEDULE_TIMEOUT", status: nextStatus })
+  }
+
+  if (nextStatus !== "pending_payment" && nextStatus !== "cancelled") {
+    sideEffects.push({ type: "SYNC_CHAT_SESSION" })
+  }
+
+  if (nextStatus === "completed") {
+    sideEffects.push({ type: "PAYOUT_INCOME" })
+  }
+
+  return sideEffects
+}
+
+export function evaluateOrderTransition(context: TransitionContext): OrderTransitionResult {
+  const roleDecision = checkRolePermission(context.action, context.actor)
+  if (!roleDecision.ok) {
+    return {
+      decision: roleDecision,
+      sideEffects: [],
+    }
+  }
+
+  const nextStatus = orderTransitionTable[context.order.status][context.action]
+  if (!nextStatus) {
+    return {
+      decision: deny("INVALID_STATUS", "当前状态不可执行该操作"),
+      sideEffects: [],
+    }
+  }
+
+  if (nextStatus === context.order.status) {
+    return {
+      decision: deny("IDEMPOTENT_NOOP", "状态未变化"),
+      sideEffects: [],
+    }
+  }
+
+  return {
+    decision: allow(),
+    nextStatus,
+    sideEffects: buildSideEffects(nextStatus),
+  }
+}
diff --git a/store/disputes.ts b/store/disputes.ts
index 07fb543..a239f55 100644
--- a/store/disputes.ts
+++ b/store/disputes.ts
@@ -1,4 +1,5 @@
 import { create } from "zustand"
+import { DISPUTE_TO_RESOLVED_MS, DISPUTE_TO_REVIEWING_MS } from "@/lib/config/demo-timers"
 import { generateId } from "@/lib/id"
 import { mockDisputes } from "@/lib/mock"
 import type { Dispute } from "@/lib/types"
@@ -108,7 +109,7 @@ export const useDisputeStore = create<DisputeState>((set, get) => {
           }
         }),
       }))
-    }, 5000)
+    }, DISPUTE_TO_REVIEWING_MS)
 
     const toResolved = setTimeout(() => {
       set((state) => ({
@@ -133,7 +134,7 @@ export const useDisputeStore = create<DisputeState>((set, get) => {
         }),
       }))
       clearProgressTimers(disputeId)
-    }, 10000)
+    }, DISPUTE_TO_RESOLVED_MS)
 
     progressTimers.set(disputeId, [toReviewing, toResolved])
   }
diff --git a/store/orders.ts b/store/orders.ts
index b166b81..92205d0 100644
--- a/store/orders.ts
+++ b/store/orders.ts
@@ -1,4 +1,5 @@
 import { create } from "zustand"
+import { ORDER_ACCEPT_TIMEOUT_MS, ORDER_CLOSE_TIMEOUT_MS } from "@/lib/config/demo-timers"
 import { generateId } from "@/lib/id"
 import { mockOrders } from "@/lib/mock"
 import type { Order, OrderStatus, PlayerService } from "@/lib/types"
@@ -39,6 +40,8 @@ function scheduleOrderTimeout(orderId: string, status: OrderStatus) {
     return
   }
 
+  const timeoutMs = status === "pending_accept" ? ORDER_ACCEPT_TIMEOUT_MS : ORDER_CLOSE_TIMEOUT_MS
+
   const timer = setTimeout(() => {
     const state = useOrderStore.getState()
     const order = state.orders.find((item) => item.id === orderId)
@@ -56,7 +59,7 @@ function scheduleOrderTimeout(orderId: string, status: OrderStatus) {
     }
 
     orderTimeouts.delete(orderId)
-  }, 30000)
+  }, timeoutMs)
 
   orderTimeouts.set(orderId, timer)
 }