juwan-frontend/store/disputes.ts

import type { Actor } from "@/lib/actor"
import { allow, deny } from "@/lib/decision"
import type { ApiDecision } from "@/lib/errors"
import { generateId } from "@/lib/id"
import type { Dispute } from "@/lib/types"
import { useAuthStore } from "@/store/auth"
import { useNotificationStore } from "@/store/notifications"
import { useOrderStore } from "@/store/orders"
import { create } from "zustand"

type DisputeTimelineType = "created" | "response" | "reviewing" | "resolved" | "appealed"

interface DisputeTimelineItem {
  id: string
  type: DisputeTimelineType
  content: string
  createdAt: string
}

export interface DisputeRecord extends Dispute {
  respondentReason?: string
  respondentEvidence: string[]
  appealReason?: string
  appealedAt?: string
  timeline: DisputeTimelineItem[]
}

interface SubmitDisputeInput {
  orderId: string
  reason: string
  evidence: string[]
}

interface DisputeMutationResult {
  decision: ApiDecision
  dispute?: DisputeRecord
}

interface DisputeState {
  disputes: DisputeRecord[]
  getDisputeByOrderId: (orderId: string) => DisputeRecord | undefined
  submitDispute: (input: SubmitDisputeInput) => DisputeMutationResult
  submitResponse: (
    disputeId: string,
    actorId: string,
    reason: string,
    evidence: string[],
  ) => ApiDecision
  submitAppeal: (disputeId: string, actorId: string, reason: string) => ApiDecision
}

function resolveParticipantActor(orderId: string, userId: string): Actor | null {
  const order = useOrderStore.getState().orders.find((item) => item.id === orderId)
  if (!order) return null

  if (order.consumerId === userId) {
    return {
      userId,
      role: "consumer",
      shopId: order.shopId,
    }
  }

  if (order.playerId === userId) {
    return {
      userId,
      role: "player",
      shopId: order.shopId,
    }
  }

  return null
}

function notifyDispute(orderId: string, title: string, content: string) {
  if (!useAuthStore.getState().notificationPrefs.order) {
    return
  }

  useNotificationStore.getState().addNotification({
    type: "order",
    title,
    content,
    link: `/dispute/${orderId}`,
  })
}

export const useDisputeStore = create<DisputeState>((set, get) => {
  return {
  disputes: [],
    getDisputeByOrderId: (orderId) => get().disputes.find((dispute) => dispute.orderId === orderId),
    submitDispute: (input) => {
      const order = useOrderStore.getState().orders.find((item) => item.id === input.orderId)
      if (!order) {
        return { decision: deny(404, "订单不存在") }
      }

      if (order.status !== "in_progress" && order.status !== "pending_close") {
        return { decision: deny(400, "当前阶段不可发起争议") }
      }

      if (!input.reason.trim()) {
        return { decision: deny(400, "请填写争议原因") }
      }

      const actor = resolveParticipantActor(input.orderId, useAuthStore.getState().user?.id ?? "")
      if (!actor) {
        return { decision: deny(403, "仅订单参与方可发起争议") }
      }

      const createdAt = new Date().toISOString()
      const dispute: DisputeRecord = {
        id: generateId("disp"),
        orderId: input.orderId,
        reason: input.reason.trim(),
        evidence: input.evidence,
        status: "open",
        createdAt,
        respondentEvidence: [],
        timeline: [
          {
            id: generateId("timeline"),
            type: "created",
            content: "争议已提交",
            createdAt,
          },
        ],
      }

      set((state) => ({ disputes: [dispute, ...state.disputes] }))
      return { decision: allow(), dispute }
    },
    submitResponse: (disputeId, actorId, reason, evidence) => {
      const dispute = get().disputes.find((item) => item.id === disputeId)
      if (!dispute) {
        return deny(404, "争议不存在")
      }

      const order = useOrderStore.getState().orders.find((item) => item.id === dispute.orderId)
      if (!order) {
        return deny(404, "关联订单不存在")
      }

      const actor = resolveParticipantActor(dispute.orderId, actorId)
      if (!actor) {
        return deny(403, "仅订单参与方可提交回应")
      }

      if (dispute.respondentReason) {
        return deny(400, "回应已提交")
      }

      if (dispute.status !== "open" && dispute.status !== "reviewing") {
        return deny(400, "当前状态不可提交回应")
      }

      if (!reason.trim()) {
        return deny(400, "请填写回应理由")
      }

      set((state) => ({
        disputes: state.disputes.map((item) => {
          if (item.id !== disputeId) return item

          return {
            ...item,
            respondentReason: reason.trim(),
            respondentEvidence: evidence,
            timeline: [
              ...item.timeline,
              {
                id: generateId("timeline"),
                type: "response",
                content: "对方已提交回应材料",
                createdAt: new Date().toISOString(),
              },
            ],
          }
        }),
      }))

      notifyDispute(dispute.orderId, "争议收到回应", "对方已提交争议回应材料")

      return allow()
    },
    submitAppeal: (disputeId, actorId, reason) => {
      const dispute = get().disputes.find((item) => item.id === disputeId)
      if (!dispute) {
        return deny(404, "争议不存在")
      }

      const actor = resolveParticipantActor(dispute.orderId, actorId)
      if (!actor) {
        return deny(403, "仅订单参与方可提交申诉")
      }

      if (dispute.status !== "resolved") {
        return deny(400, "当前状态不可申诉")
      }

      if (dispute.appealedAt) {
        return deny(400, "该争议已申诉过")
      }

      if (!reason.trim()) {
        return deny(400, "请填写申诉理由")
      }

      set((state) => ({
        disputes: state.disputes.map((item) => {
          if (item.id !== disputeId) return item

          return {
            ...item,
            status: "appealed",
            appealReason: reason.trim(),
            appealedAt: new Date().toISOString(),
            timeline: [
              ...item.timeline,
              {
                id: generateId("timeline"),
                type: "appealed",
                content: "已提交申诉，平台将复核",
                createdAt: new Date().toISOString(),
              },
            ],
          }
        }),
      }))

      notifyDispute(dispute.orderId, "争议已申诉", "申诉已提交，平台将继续复核")

      return allow()
    },
  }
})