juwan-frontend/store/disputes.ts

import { create } from "zustand"
import { DISPUTE_TO_RESOLVED_MS, DISPUTE_TO_REVIEWING_MS } from "@/lib/config/demo-timers"
import { generateId } from "@/lib/id"
import { allow, deny } from "@/lib/policy/assert"
import type { Actor } from "@/lib/policy/actor"
import type { PolicyDecision } from "@/lib/policy/decision"
import { mockDisputes } from "@/lib/mock"
import type { Dispute } from "@/lib/types"
import { useAuthStore } from "@/store/auth"
import { useNotificationStore } from "@/store/notifications"
import { useOrderStore } from "@/store/orders"

type DisputeTimelineType = "created" | "response" | "reviewing" | "resolved" | "appealed"

interface DisputeTimelineItem {
  id: string
  type: DisputeTimelineType
  content: string
  createdAt: string
}

export interface DisputeRecord extends Dispute {
  respondentReason?: string
  respondentEvidence: string[]
  appealReason?: string
  appealedAt?: string
  timeline: DisputeTimelineItem[]
}

interface SubmitDisputeInput {
  orderId: string
  initiatorId: string
  initiatorName: string
  reason: string
  evidence: string[]
}

interface DisputeMutationResult {
  decision: PolicyDecision
  dispute?: DisputeRecord
}

interface DisputeState {
  disputes: DisputeRecord[]
  getDisputeByOrderId: (orderId: string) => DisputeRecord | undefined
  submitDispute: (input: SubmitDisputeInput) => DisputeMutationResult
  submitResponse: (
    disputeId: string,
    actorId: string,
    reason: string,
    evidence: string[],
  ) => PolicyDecision
  submitAppeal: (disputeId: string, actorId: string, reason: string) => PolicyDecision
}

const progressTimers = new Map<string, ReturnType<typeof setTimeout>[]>()

function clearProgressTimers(disputeId: string) {
  const timers = progressTimers.get(disputeId)
  if (!timers) return
  timers.forEach((timer) => {
    clearTimeout(timer)
  })
  progressTimers.delete(disputeId)
}

function resolveParticipantActor(orderId: string, userId: string): Actor | null {
  const order = useOrderStore.getState().orders.find((item) => item.id === orderId)
  if (!order) return null

  if (order.consumerId === userId) {
    return {
      userId,
      role: "consumer",
      shopId: order.shopId,
    }
  }

  if (order.playerId === userId) {
    return {
      userId,
      role: "player",
      shopId: order.shopId,
    }
  }

  return null
}

function asRecord(dispute: Dispute): DisputeRecord {
  const timeline: DisputeTimelineItem[] = [
    {
      id: generateId("timeline"),
      type: "created",
      content: `${dispute.initiatorName} 提交争议`,
      createdAt: dispute.createdAt,
    },
  ]

  if (dispute.status === "reviewing") {
    timeline.push({
      id: generateId("timeline"),
      type: "reviewing",
      content: "平台已受理并进入审核",
      createdAt: dispute.createdAt,
    })
  }

  if (dispute.status === "resolved") {
    timeline.push({
      id: generateId("timeline"),
      type: "resolved",
      content: "平台已给出仲裁结果",
      createdAt: dispute.createdAt,
    })
  }

  return {
    ...dispute,
    respondentEvidence: [],
    timeline,
  }
}

function notifyDispute(orderId: string, title: string, content: string) {
  if (!useAuthStore.getState().notificationPrefs.order) {
    return
  }

  useNotificationStore.getState().addNotification({
    type: "order",
    title,
    content,
    link: `/dispute/${orderId}`,
  })
}

export const useDisputeStore = create<DisputeState>((set, get) => {
  const scheduleProgress = (disputeId: string) => {
    clearProgressTimers(disputeId)

    const toReviewing = setTimeout(() => {
      set((state) => ({
        disputes: state.disputes.map((dispute) => {
          if (dispute.id !== disputeId) return dispute
          if (dispute.status !== "open" && dispute.status !== "appealed") return dispute

          return {
            ...dispute,
            status: "reviewing",
            timeline: [
              ...dispute.timeline,
              {
                id: generateId("timeline"),
                type: "reviewing",
                content: "平台已受理并进入审核",
                createdAt: new Date().toISOString(),
              },
            ],
          }
        }),
      }))
    }, DISPUTE_TO_REVIEWING_MS)

    const toResolved = setTimeout(() => {
      let resolvedOrderId: string | null = null
      set((state) => ({
        disputes: state.disputes.map((dispute) => {
          if (dispute.id !== disputeId) return dispute
          if (dispute.status !== "reviewing" && dispute.status !== "appealed") return dispute

          resolvedOrderId = dispute.orderId

          return {
            ...dispute,
            status: "resolved",
            result: dispute.result ?? "partial_refund",
            timeline: [
              ...dispute.timeline,
              {
                id: generateId("timeline"),
                type: "resolved",
                content: "平台已给出仲裁结果",
                createdAt: new Date().toISOString(),
              },
            ],
          }
        }),
      }))

      if (resolvedOrderId) {
        notifyDispute(resolvedOrderId, "争议已处理", "平台已给出争议处理结果")
      }

      clearProgressTimers(disputeId)
    }, DISPUTE_TO_RESOLVED_MS)

    progressTimers.set(disputeId, [toReviewing, toResolved])
  }

  return {
    disputes: mockDisputes.map(asRecord),
    getDisputeByOrderId: (orderId) => get().disputes.find((dispute) => dispute.orderId === orderId),
    submitDispute: (input) => {
      const order = useOrderStore.getState().orders.find((item) => item.id === input.orderId)
      if (!order) {
        return { decision: deny("NOT_FOUND", "订单不存在") }
      }

      if (order.status !== "in_progress" && order.status !== "pending_close") {
        return { decision: deny("INVALID_STATUS", "当前阶段不可发起争议") }
      }

      if (!input.reason.trim()) {
        return { decision: deny("VALIDATION_FAILED", "请填写争议原因") }
      }

      const actor = resolveParticipantActor(input.orderId, input.initiatorId)
      if (!actor) {
        return { decision: deny("NOT_PARTICIPANT", "仅订单参与方可发起争议") }
      }

      const markResult = useOrderStore.getState().markDisputed(input.orderId, actor)
      if (!markResult.decision.ok) {
        return { decision: markResult.decision }
      }

      const createdAt = new Date().toISOString()
      const dispute: DisputeRecord = {
        id: generateId("disp"),
        orderId: input.orderId,
        initiatorId: input.initiatorId,
        initiatorName: input.initiatorName,
        reason: input.reason.trim(),
        evidence: input.evidence,
        status: "open",
        createdAt,
        respondentEvidence: [],
        timeline: [
          {
            id: generateId("timeline"),
            type: "created",
            content: `${input.initiatorName} 提交争议`,
            createdAt,
          },
        ],
      }

      set((state) => ({ disputes: [dispute, ...state.disputes] }))
      scheduleProgress(dispute.id)
      return { decision: allow(), dispute }
    },
    submitResponse: (disputeId, actorId, reason, evidence) => {
      const dispute = get().disputes.find((item) => item.id === disputeId)
      if (!dispute) {
        return deny("NOT_FOUND", "争议不存在")
      }

      const actor = resolveParticipantActor(dispute.orderId, actorId)
      if (!actor) {
        return deny("NOT_PARTICIPANT", "仅订单参与方可提交回应")
      }

      if (actorId === dispute.initiatorId) {
        return deny("ROLE_FORBIDDEN", "争议发起方不可提交回应")
      }

      if (dispute.respondentReason) {
        return deny("ALREADY_DONE", "回应已提交")
      }

      if (dispute.status !== "open" && dispute.status !== "reviewing") {
        return deny("INVALID_STATUS", "当前状态不可提交回应")
      }

      if (!reason.trim()) {
        return deny("VALIDATION_FAILED", "请填写回应理由")
      }

      set((state) => ({
        disputes: state.disputes.map((item) => {
          if (item.id !== disputeId) return item

          return {
            ...item,
            respondentReason: reason.trim(),
            respondentEvidence: evidence,
            timeline: [
              ...item.timeline,
              {
                id: generateId("timeline"),
                type: "response",
                content: "对方已提交回应材料",
                createdAt: new Date().toISOString(),
              },
            ],
          }
        }),
      }))

      notifyDispute(dispute.orderId, "争议收到回应", "对方已提交争议回应材料")

      return allow()
    },
    submitAppeal: (disputeId, actorId, reason) => {
      const dispute = get().disputes.find((item) => item.id === disputeId)
      if (!dispute) {
        return deny("NOT_FOUND", "争议不存在")
      }

      const actor = resolveParticipantActor(dispute.orderId, actorId)
      if (!actor) {
        return deny("NOT_PARTICIPANT", "仅订单参与方可提交申诉")
      }

      if (dispute.status !== "resolved") {
        return deny("INVALID_STATUS", "当前状态不可申诉")
      }

      if (dispute.appealedAt) {
        return deny("ALREADY_DONE", "该争议已申诉过")
      }

      if (!reason.trim()) {
        return deny("VALIDATION_FAILED", "请填写申诉理由")
      }

      set((state) => ({
        disputes: state.disputes.map((item) => {
          if (item.id !== disputeId) return item

          return {
            ...item,
            status: "appealed",
            appealReason: reason.trim(),
            appealedAt: new Date().toISOString(),
            timeline: [
              ...item.timeline,
              {
                id: generateId("timeline"),
                type: "appealed",
                content: "已提交申诉，平台将复核",
                createdAt: new Date().toISOString(),
              },
            ],
          }
        }),
      }))

      notifyDispute(dispute.orderId, "争议已申诉", "申诉已提交，平台将继续复核")

      scheduleProgress(disputeId)
      return allow()
    },
  }
})