zetaloop
563 lines
19 KiB
TypeScript
563 lines
19 KiB
TypeScript
"use client"
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import { Badge } from "@/components/ui/badge"
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import { Button } from "@/components/ui/button"
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import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
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import { Label } from "@/components/ui/label"
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import { Separator } from "@/components/ui/separator"
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import { Textarea } from "@/components/ui/textarea"
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import { getOrderById } from "@/lib/api"
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import {
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getDisputeByOrderId,
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submitDispute,
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submitDisputeAppeal,
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submitDisputeResponse,
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} from "@/lib/api/disputes"
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import { DISPUTE_TO_RESOLVED_MS } from "@/lib/config/demo-timers"
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import { notifyInfo } from "@/lib/toast"
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import { useAuthStore } from "@/store/auth"
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import { AlertTriangle, ArrowLeft, Clock, FileText, Upload, X } from "lucide-react"
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import Image from "next/image"
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import Link from "next/link"
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import { useRouter, useSearchParams } from "next/navigation"
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import {
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type ChangeEvent,
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type Dispatch,
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type SetStateAction,
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use,
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useEffect,
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useRef,
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useState,
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} from "react"
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const disputeStatusLabels: Record<string, string> = {
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open: "已提交",
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reviewing: "审核中",
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resolved: "已解决",
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appealed: "申诉中",
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}
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function deriveMinimalTimeline<TCreatedAt>(dispute: {
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id: string
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status: string
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createdAt: TCreatedAt
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timeline?: { id: string; content: string; createdAt: TCreatedAt }[]
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}) {
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const existing = dispute.timeline
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if (existing?.length) return existing
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const steps = [
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{ status: "open", content: "争议已提交" },
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{ status: "reviewing", content: "平台审核中" },
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{ status: "resolved", content: "争议已解决" },
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{ status: "appealed", content: "已发起申诉" },
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]
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const currentIndex = steps.findIndex((step) => step.status === dispute.status)
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const lastIndex = currentIndex >= 0 ? currentIndex : 0
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return steps.slice(0, lastIndex + 1).map((step) => ({
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id: `${dispute.id}-${step.status}`,
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content: step.content,
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createdAt: dispute.createdAt,
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}))
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}
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export default function DisputePage({ params }: { params: Promise<{ id: string }> }) {
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const { id } = use(params)
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const router = useRouter()
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const searchParams = useSearchParams()
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const userId = useAuthStore((state) => state.user?.id)
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const [loading, setLoading] = useState(true)
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const [order, setOrder] = useState<Awaited<ReturnType<typeof getOrderById>> | null>(null)
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const [existingDispute, setExistingDispute] = useState<Awaited<
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ReturnType<typeof getDisputeByOrderId>
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> | null>(null)
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const [reason, setReason] = useState("")
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const [files, setFiles] = useState<string[]>([])
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const [responseReason, setResponseReason] = useState("")
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const [responseFiles, setResponseFiles] = useState<string[]>([])
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const [appealReason, setAppealReason] = useState("")
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const fileInputRef = useRef<HTMLInputElement>(null)
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const responseFileInputRef = useRef<HTMLInputElement>(null)
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const filesRef = useRef<string[]>([])
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const responseFilesRef = useRef<string[]>([])
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useEffect(() => {
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let cancelled = false
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const reset = () => {
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setLoading(true)
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setOrder(null)
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setExistingDispute(null)
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}
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const load = async () => {
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reset()
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const [nextOrder, nextDispute] = await Promise.all([
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Promise.resolve(getOrderById(id)),
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Promise.resolve(getDisputeByOrderId(id)),
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])
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if (cancelled) return
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setOrder(nextOrder ?? null)
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setExistingDispute(nextDispute ?? null)
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setLoading(false)
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}
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void load()
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return () => {
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cancelled = true
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}
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}, [id])
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useEffect(() => {
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filesRef.current = files
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}, [files])
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useEffect(() => {
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responseFilesRef.current = responseFiles
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}, [responseFiles])
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useEffect(
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() => () => {
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filesRef.current.forEach((url) => {
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URL.revokeObjectURL(url)
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})
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responseFilesRef.current.forEach((url) => {
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URL.revokeObjectURL(url)
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})
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},
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[],
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)
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const handleFileSelect = (
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event: ChangeEvent<HTMLInputElement>,
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setter: Dispatch<SetStateAction<string[]>>,
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) => {
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const selectedFiles = event.target.files
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if (!selectedFiles?.length) return
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setter((prev) => {
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const remaining = 5 - prev.length
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if (remaining <= 0) return prev
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const nextUrls = Array.from(selectedFiles)
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.slice(0, remaining)
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.map((file) => URL.createObjectURL(file))
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return [...prev, ...nextUrls]
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})
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event.target.value = ""
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}
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const removeFile = (
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index: number,
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filesState: string[],
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setter: Dispatch<SetStateAction<string[]>>,
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) => {
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const removed = filesState[index]
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if (removed) {
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URL.revokeObjectURL(removed)
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}
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setter((prev) => prev.filter((_, currentIndex) => currentIndex !== index))
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}
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const handleSubmit = () => {
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if (!userId || !reason.trim()) return
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void Promise.resolve(
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submitDispute({
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orderId: id,
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reason,
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evidence: files,
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}),
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).then((result) => {
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if (!result.decision.ok) {
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notifyInfo(result.decision.error.msg)
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return
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}
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router.replace(`/dispute/${id}?submitted=1`)
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})
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}
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const showSubmitted = !loading && searchParams.get("submitted") === "1" && !existingDispute
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if (loading) {
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return (
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<div className="container mx-auto py-8 px-4 text-center text-muted-foreground">加载中...</div>
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)
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}
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if (!order) {
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return (
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<div className="container mx-auto py-8 px-4 text-center text-muted-foreground">
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订单不存在
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</div>
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)
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}
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const isParticipant = Boolean(
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userId && (order.consumerId === userId || order.playerId === userId),
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)
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if (!isParticipant) {
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return (
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<div className="container mx-auto py-8 px-4 max-w-lg text-center text-muted-foreground">
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仅该订单参与方可访问争议页面
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</div>
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)
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}
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if (existingDispute) {
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const isInitiator = userId === existingDispute.initiatorId
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const canRespond =
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isParticipant &&
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!isInitiator &&
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!existingDispute.respondentReason &&
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(existingDispute.status === "open" || existingDispute.status === "reviewing")
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const canAppeal =
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isParticipant && existingDispute.status === "resolved" && !existingDispute.appealedAt
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const timeline = deriveMinimalTimeline(existingDispute)
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return (
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<div className="container mx-auto max-w-2xl px-4 py-8 space-y-4">
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<Link
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href={`/order/${id}`}
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className="inline-flex items-center gap-1 text-sm text-muted-foreground hover:text-foreground"
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>
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<ArrowLeft className="h-4 w-4" />
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返回订单
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</Link>
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<Card className="hover:shadow-card-hover">
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<CardHeader>
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<div className="flex items-center justify-between">
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<CardTitle>争议详情</CardTitle>
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<Badge variant="outline">{disputeStatusLabels[existingDispute.status]}</Badge>
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</div>
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</CardHeader>
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<CardContent className="space-y-5">
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<div className="space-y-2">
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<div className="flex items-center gap-2 text-sm">
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<FileText className="h-4 w-4 text-muted-foreground" />
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<span className="text-muted-foreground">发起人:</span>
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{existingDispute.initiatorName}
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</div>
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<div className="flex items-center gap-2 text-sm">
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<Clock className="h-4 w-4 text-muted-foreground" />
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<span className="text-muted-foreground">提交时间:</span>
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{new Date(existingDispute.createdAt).toLocaleString("zh-CN")}
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</div>
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</div>
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<Separator />
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<div className="space-y-2">
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<Label className="text-muted-foreground">发起方举证</Label>
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<p className="text-sm">{existingDispute.reason}</p>
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{existingDispute.evidence.length > 0 && (
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<div className="flex gap-2 flex-wrap">
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{existingDispute.evidence.map((url) => (
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<div
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key={url}
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className="relative h-20 w-20 rounded border overflow-hidden bg-muted"
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>
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<Image src={url} alt="发起方证据" fill unoptimized className="object-cover" />
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</div>
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))}
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</div>
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)}
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</div>
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<Separator />
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<div className="space-y-2">
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<Label className="text-muted-foreground">对方举证</Label>
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{existingDispute.respondentReason ? (
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<>
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<p className="text-sm">{existingDispute.respondentReason}</p>
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{existingDispute.respondentEvidence.length > 0 && (
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<div className="flex gap-2 flex-wrap">
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{existingDispute.respondentEvidence.map((url) => (
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<div
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key={url}
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className="relative h-20 w-20 rounded border overflow-hidden bg-muted"
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>
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<Image
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src={url}
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alt="对方证据"
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fill
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unoptimized
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className="object-cover"
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/>
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</div>
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))}
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</div>
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)}
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</>
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) : (
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<p className="text-sm text-muted-foreground">对方暂未提交回应材料。</p>
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)}
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</div>
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{canRespond && (
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<>
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<Separator />
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<div className="space-y-3">
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<Label htmlFor="response-reason">提交回应</Label>
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<Textarea
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id="response-reason"
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value={responseReason}
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onChange={(event) => setResponseReason(event.target.value)}
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placeholder="请补充说明你的情况..."
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rows={3}
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/>
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<input
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ref={responseFileInputRef}
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type="file"
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accept="image/*"
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multiple
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className="hidden"
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onChange={(event) => handleFileSelect(event, setResponseFiles)}
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/>
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<Button variant="outline" onClick={() => responseFileInputRef.current?.click()}>
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<Upload className="mr-1 h-4 w-4" />
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上传回应证据
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</Button>
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{responseFiles.length > 0 && (
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<div className="grid grid-cols-5 gap-2">
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{responseFiles.map((url, index) => (
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<div
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key={url}
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className="relative h-16 w-16 rounded border overflow-hidden bg-muted"
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>
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<Image
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src={url}
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alt={`回应证据 ${index + 1}`}
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fill
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unoptimized
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className="object-cover"
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/>
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<button
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type="button"
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className="absolute right-0 top-0 rounded-bl bg-background/90 p-0.5"
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onClick={() => removeFile(index, responseFiles, setResponseFiles)}
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>
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<X className="h-3 w-3" />
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</button>
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</div>
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))}
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</div>
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)}
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<Button
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onClick={() => {
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if (!userId) return
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void Promise.resolve(
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submitDisputeResponse({
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disputeId: existingDispute.id,
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reason: responseReason,
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evidence: responseFiles,
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}),
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).then((decision) => {
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if (!decision.ok) {
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notifyInfo(decision.error.msg)
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}
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})
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}}
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disabled={!responseReason.trim()}
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>
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提交回应
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</Button>
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</div>
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</>
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)}
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{existingDispute.result && (
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<>
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<Separator />
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<div className="space-y-1">
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<Label className="text-muted-foreground">仲裁结果</Label>
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<p className="text-sm font-medium">
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{existingDispute.result === "full_refund"
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? "全额退款"
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: existingDispute.result === "full_payment"
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? "全额支付给打手"
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: "部分退款"}
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</p>
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</div>
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</>
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)}
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{canAppeal && (
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<>
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<Separator />
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<div className="space-y-2">
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<Label htmlFor="appeal-reason">申诉（仅一次）</Label>
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<Textarea
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id="appeal-reason"
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value={appealReason}
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onChange={(event) => setAppealReason(event.target.value)}
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placeholder="请说明申诉理由..."
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rows={3}
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/>
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<Button
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variant="outline"
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onClick={() => {
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if (!userId) return
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void Promise.resolve(
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submitDisputeAppeal({
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disputeId: existingDispute.id,
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reason: appealReason,
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}),
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).then((decision) => {
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if (!decision.ok) {
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notifyInfo(decision.error.msg)
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}
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})
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}}
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disabled={!appealReason.trim()}
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>
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提交申诉
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</Button>
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</div>
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</>
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)}
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<Separator />
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<div className="space-y-2">
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<Label className="text-muted-foreground">处理时间线</Label>
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<div className="space-y-2">
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{timeline.map((item) => (
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<div key={item.id} className="text-sm flex items-start justify-between gap-3">
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<span>{item.content}</span>
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<span className="text-xs text-muted-foreground shrink-0">
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{new Date(item.createdAt).toLocaleString("zh-CN")}
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</span>
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</div>
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))}
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</div>
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</div>
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</CardContent>
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</Card>
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</div>
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)
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}
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if (showSubmitted) {
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return (
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<div className="container mx-auto py-8 px-4 max-w-lg text-center space-y-4">
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<AlertTriangle className="h-12 w-12 mx-auto text-yellow-500" />
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<h2 className="text-xl font-bold">争议已提交，请等待平台处理</h2>
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<p className="text-sm text-muted-foreground">
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平台将在约 {Math.floor(DISPUTE_TO_RESOLVED_MS / 1000)} 秒内给出模拟处理结果。
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</p>
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<Link href={`/order/${id}`} className="text-sm text-primary hover:underline">
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返回订单详情
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</Link>
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</div>
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)
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}
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return (
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<div className="container mx-auto max-w-lg px-4 py-8 space-y-4">
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<Link
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href={`/order/${id}`}
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className="inline-flex items-center gap-1 text-sm text-muted-foreground hover:text-foreground"
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>
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<ArrowLeft className="h-4 w-4" />
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返回订单
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</Link>
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<Card className="hover:shadow-card-hover">
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<CardHeader>
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<CardTitle className="flex items-center gap-2">
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<AlertTriangle className="h-5 w-5 text-yellow-500" />
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发起争议
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</CardTitle>
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<p className="text-sm text-muted-foreground">
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{order.service.title} · {order.playerName}
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</p>
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</CardHeader>
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<CardContent className="space-y-4">
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<div className="space-y-2">
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<Label htmlFor="dispute-reason">争议原因</Label>
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<Textarea
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id="dispute-reason"
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placeholder="请详细描述你遇到的问题..."
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value={reason}
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onChange={(event) => setReason(event.target.value)}
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rows={4}
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/>
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</div>
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<div className="space-y-2">
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<Label>上传证据截图</Label>
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<input
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ref={fileInputRef}
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type="file"
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accept="image/*"
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multiple
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className="hidden"
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onChange={(event) => handleFileSelect(event, setFiles)}
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/>
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<button
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type="button"
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className="w-full border-2 border-dashed rounded-md p-6 text-center text-sm text-muted-foreground hover:border-primary/50 hover:text-foreground transition-colors disabled:opacity-50"
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onClick={() => fileInputRef.current?.click()}
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disabled={files.length >= 5}
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>
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<div className="flex flex-col items-center gap-2">
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<Upload className="h-5 w-5" />
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<span>点击上传截图（最多5张）</span>
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</div>
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</button>
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{files.length > 0 && (
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<div className="grid grid-cols-5 gap-2">
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{files.map((fileUrl, index) => (
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<div
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key={fileUrl}
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className="relative h-16 w-16 rounded border overflow-hidden bg-muted"
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>
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<Image
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src={fileUrl}
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alt={`证据截图 ${index + 1}`}
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fill
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unoptimized
|
||
className="object-cover"
|
||
/>
|
||
<button
|
||
type="button"
|
||
className="absolute right-0 top-0 rounded-bl bg-background/90 p-0.5"
|
||
onClick={() => removeFile(index, files, setFiles)}
|
||
>
|
||
<X className="h-3 w-3" />
|
||
</button>
|
||
</div>
|
||
))}
|
||
</div>
|
||
)}
|
||
<div className="text-xs text-muted-foreground">最多5张</div>
|
||
</div>
|
||
|
||
<div className="rounded-md bg-muted/50 p-3 text-xs text-muted-foreground space-y-1">
|
||
<p>· 提交争议后，订单资金将继续托管</p>
|
||
<p>· 聊天记录将作为证据保留</p>
|
||
<p>· 平台将在约 {Math.floor(DISPUTE_TO_RESOLVED_MS / 1000)} 秒内完成模拟审核</p>
|
||
<p>· 对仲裁结果不满可申诉一次</p>
|
||
</div>
|
||
|
||
<Button className="w-full" disabled={!reason.trim() || !userId} onClick={handleSubmit}>
|
||
提交争议
|
||
</Button>
|
||
</CardContent>
|
||
</Card>
|
||
</div>
|
||
)
|
||
}
|